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Fitbit not connecting to my phone

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‎07-14-2020 17:40 - last edited on ‎09-15-2020 16:47 by Fitbit Moderator

‎07-14-2020 17:40 - last edited on ‎09-15-2020 16:47 by Fitbit Moderator

My Fitbit wouldn’t  connect to my phone and my dad told me it was easy to fix by removing the charge 3 and reloading it as a new band, however as I tried this I can’t get my charge 3 to reconnect with my phones Bluetooth. Also there are spots on the screen that are blacked out and I don’t understand why. My fit bit is only 7 months old so I wouldn’t think it should be doing that yet. Thanks CJS

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‎07-14-2020 17:48

‎07-14-2020 17:48

Reach out to customer support. 


USA: call (877)623-4997 between the hours of 4 am-8 pm PST Mon-Fri, and 6 am-5 pm PST on weekends.
UK: call 0800 069 8505. 9:00 am - 6:00 pm
INDIA: call 000 800 050 1057 Monday - Friday 10 am - 9 pm
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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