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Fitbit not working: screen shown scrambled and it isn't charging

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‎03-19-2017 08:40 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

‎03-19-2017 08:40 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

I went to charge my fitbit and when I connect the charger the screen appears all scrambled and doesn't charge. What happened? I just got the charge 2 for Christmas...

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎03-20-2017 00:48

‎03-20-2017 00:48

First thing to try when a fitbit misbehaves is a restart using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work first time

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‎03-20-2017 08:38

In response to SteveH

‎03-20-2017 08:38

@Candyroberts It's nice to have you on board! Did you try the restart @SteveH shared on your tracker? Is it working again after 2 or 3 restarts? Could you share a picture of the issue if it is still persisting on your tracker? Make sure that it is fully charged and check the contacts for dirt, you can clean them with a toothpick or toothbrush and then use cotton with rubbing alcohol.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-23-2020 16:59

In response to AlvaroFitbit

‎05-23-2020 16:59

I have tried charging mine all day and have tried to turn it back on and it won't even turn on. It will vibrate when I try to turn it on but thats it. Just a black screen.

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‎10-14-2021 18:31

In response to yuriana81

‎10-14-2021 18:31

I am having a similar problem.  Screen was black, but would vibrate when pusing button.  Then I restarted my phone and put Fitbit on charger.  Screen appeared scrambled when I tilted up to view or pushed button.  Then screen eventually went black again.  Then no response from Fitbit at all.  Left overnight and rechecked.  Now green sensors on again and responds with vibration, but screen still black.  Not tracking steps and bluetooth on phone only picks up "Misc" device, it doesn't seem to read Fitbit correctly.  Tried to restart, but screen stays black.  1 year warranty expired 5 months ago.  

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