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Fitbit picking up HR when not worn

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‎11-11-2018 16:20 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎11-11-2018 16:20 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I have noticed that my Fitbit Charge 2 has been picking up a heart rate when I am not wearing the watch - usually when it's left on my table charging or not charging. Most of the time the heart rate it displays is abnormally high (like 130BPM+) meaning my calorie data for the rest of the day is very off.

 

Is there a fix or firmware update for this?

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2 REPLIES 2

‎11-12-2018 03:40

‎11-12-2018 03:40

@FitPo A warm welcome to our Community! Sorry to hear that your Charge 2 is recording incorrect heart rate data. Try cleaning the contacts then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves. Also make sure you are using the Auto heart rate setting instead of the On one.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-12-2019 14:43 - edited ‎02-12-2019 14:50

In response to AlvaroFitbit

‎02-12-2019 14:43 - edited ‎02-12-2019 14:50

Mine is doing the same.  It is picking up a heart rate when not worn.  Going from 65-75.  I have not  worn  mine and have had it uncharged for some time.  I have decided to charge her up and wear her again.  She has had a full charge, and I have had problems reconnecting the watch to my phone.  I have now successful ly reconnected the watch. But now it is giving off a heart rate and just by shaking it, I can produce steps.  What's happening?

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