Fitbit premium: Heart rate not showing during sleep

[DanC2000]

Have a Fitbit premium account to review heart rate during sleep.  The graph stopped showing this information about a week ago.  Heart rate data works in all other situations.  Will cancel next month if it does not return.  Is there a setting I am missing?

[Lju]

Thanks for the news!  Just updated the app and my graph is back.  Thanks!

[AAG5]

don't see it

Andy Gonzales

[Paisano43]

Yes! I updated and sure nough, it works.  As well as the graph of steps.  Good work.

[ivhs72]

Just did the update and the graphs are back. I checked earlier today before the update and it wasn't there. But afterwards, it was there, as well all the past ones.

[imsoaks]

Same here, the graphs are back after the update!!!!!

If you don't see it available (as I did) just search for the Fitbit app, and there should be an update button......

[Adelejoh77]

Same here, searched n downloaded and all good !!!

Sent from my iPhone

[mmarks]

Confirmed fixed for me - this morning no graph, just updated and now I can see it!  Many thanks!

[dkmiller3356]

Fixed for me too!!  

[Jons1963]

Just updated the iOS app and everything is working fine again... Fitbit please be more communicative in the future, or tell us how we can give you information to help identify the issues. One enhancement would be for users to change the “answered” status. A few comments assumed you don’t look at answered threads. A lot of frustration for what was likely a fairly simple fix.

[WraithWatch]

Odd one out here, I too updated but still no graphs!

[AAG5]

I had to Google for the fitbit app whick ultimately took me to an update link. extremely awkward

I had Ver. 3.29, then went to 4.0 and the problem persisted. now have 4.1. If FB was going to make a fix you they need to get it right the first time



Andy Gonzales

[bobbi.o]

I don't see it either. I updated everything and still no graph! 

[WraithWatch]

Graphs back up now 

[dmcarr2]

Same here, can’t find solution. 

[FLAGAL85]

Not sure why this topic has been marked "answered." Support just says they're working on it but I don't know... my sleep HR graph has not shown data for a couple of months now. I have a Charge3

[ivhs72]

The latest app update to iOS seems to have resolved the problem. I'm now seeing graphs, including the ones that were not previously displayed.

[FLAGAL85]

I'm so glad it works for you. I'm up to date and have contacted support twice. Not working but hopeful it will start working again soon.

[ivhs72]

Last iOS app update was on 9/1/2020, did you try that one?

[SunsetRunner]

I have a charge 3 as well, I had to go and look for the update, there wasn’t a notification in my updates. Search for the app and the update button is there

[FLAGAL85]

Yes, just did, and it worked! That's great for this one of my 2 issues. So glad the community is helpful. If support had suggested that, I would have done it sooner. I had just updated the software 2 days before. Now to the GPS issue... Thank you for helping.