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Fitbit recognise tracker after period of inertia.

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‎10-07-2022 03:03 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-07-2022 03:03 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

After not using Fitbit charge 4 for 6 months Fitbit no longer recognises my user name or account. Cannot since tracker

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‎10-07-2022 06:27 - edited ‎10-07-2022 06:27

‎10-07-2022 06:27 - edited ‎10-07-2022 06:27

Hello @Rainfoot 

 

It sounds like your Charge 4 has disconnected from your Fitbit Account for some reason. You can set it up as a new device to try and get it up and running again. Your old data will still be there because it’s held on the Fitbit Servers. However any data you may have collected after your last successful sync will not be recovered. 

Here is how you set up your Charge 4 again as a new device. Please follow these steps closely and do not skip a step: 

  1. Remove any connected Fitbit from the Bluetooth settings on your phone. If your on an Android tap unpair….if your using an iOS tap the blue information icon beside the Charge 4 then tap forget device. 😉Basically make sure your Charge 4 doesn’t show on your Bluetooth at all.
  2. Turn off other nearby Bluetooth connections. 
  3. Check if your Fitbit App is updated
  4. Log out of your Fitbit app and reboot your phone.
  5. Restart your Charge 4: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
  7. Select the Charge 4 in the list of trackers and follow the onscreen instructions. When asked if you want to replace the Charge 4 say yes.

😃Hopefully this gets your Charge 4 up and running again. Please come back and let me know how it goes

 

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