Fitbit says it is charging but isn't.

[flinsky]

My Charge was down to about 1/2 so I figured I would recharge it tonight.  It says that it is charging but it hasn't changed from 1/2.  It has been "charging" for about 2 hours now.    I am only on day 3 of using it.   It charged in a couple hours when I set it up.   Any help is greatly appreciated.

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @flinsky. It's great to have you here. Please make sure that you are following these instructions to charge your Fitbit Charge. If your tracker still doesn't pass the half charge, it could be a good idea doing a restart. Hope this helps.

Catch you later. 

[flinsky]

I was following the charging directions so I restarted.   When I did, my Fitbit showed a full charge.   Thank you for the quick turnaround and the solution.   It is greatly appreciated.

[EdsonFitbit]

Thanks for the update @flinsky. I glad to hear that you are back on track.

Nice work! Now, let's get back to stepping. 

[Jtross34]

Hello. I have the same problem she did, but the solutions are not working. I noticed it at 74% the other day, I put it on the charger during a shower and no change. Last night I was at 29% put it on the charger all night. This morning, still at 29%. I did soft reset this morning and I did a soft reset and hard reset  yesterday. No change.