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Fitbit says it’s charging but isn’t

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‎08-29-2019 14:29 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎08-29-2019 14:29 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

My Fitbit has been plugged in for almost 20 hours now, and says it’s charging, but hadn’t gone above 0% at all. I’ve tried resetting it, but it doesn’t work.

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‎08-30-2019 00:11

‎08-30-2019 00:11

Fitbit has a troubleshooting guide for charging issues: Help article: Why isn't my Fitbit device's battery charging? 

 

If those tips don't help the, as it says at the end of the guide, it's probably best to contact customer support.

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