Fitbit screen not coming on/vibrating nonstop/not syncing

[DanielleD98]

So I'm not sure what's going on but my Fitbit charge 4 screen will not come on. I've tried plugging it in and holding the power button for 8 seconds.  All it does is vibrate the whole time I hold it down. Occasionally I'll get a smiley face but that's it. I've tried syncing it on my phone but It will not sync no mater how many times I try. I've even reset my phone too. Last time it synced was today 11:56 am. I've had this fitbit for about a year now so I'm not sure what's the problem. Please help.

[vcam]

Mine died at 0218 MST. The green light is not on. I have spoken with 3 tech support reps over in the passed 10 hours and they have all said I would be contacted by the warranty department. No one has contacted me. Am I to assume there is no fix?  Seems odd that so many users are having the same problem. 

[elladonovan252]

Exact problem here. Tried everything. Went on chat with customer service and they said they would email me later. 

[DrJeanne09]

Well there is no miracle. Within 24 hours my watch did the same behaviors. I saw the battery was at 85% when the screen went black. I got it to work again for several more hours then dead again.  I'm over it.  

[elladonovan252]

Frustrating

[SunsetRunner]

So I ended up deleting my Charge 4 off the app and low and behold it is now turning on, screen and all.  I haven't set it back up on my app as I put my old charge 4 back on the app and it's working (knock on wood).  I think there may be a software or app problem?  Maybe try deleting your charge 4 off the app or even the app itself and then reloading it and setting up the Charge 4, again.  Can't hurt since your Charge 4 isn't responding and it might work.  Let me know what you decide to do.  Support is no help, just saying!

[DanielleD98]

I'm going to try deleting it and I'll keep you updated. Hopefully it works 🤞

[cgwood]

I have the same problem

[Debismyagent]

If you hear anything please let me know, this is ridiculous it is my second one in 14 months that Just decided to stop working

[elladonovan252]

My fitbit finally came back on all by itself!! 3 days of black screen, then
BOOM! My new issue tho is my strap keeps popping off. Can't figure out why.

[JuanFitbit]

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