Fitbit shows I walked 160,000 steps overnight

[lisa_sd]

My Fitbit recorded me walking 80,000 steps last night at 11pm and 80,000 more at midnight. I was fast asleep. How do I fix this?

[Rich_Laue]

Was the Charge 3 on your arm, or on the nightstand @lisa_sd 

The only option we have for removing steps is to mark the time as driving.. 

[lisa_sd]

@Rich_Laue it was on my wrist with about 80% charge.

[CindyMFitbit]

Hi there @lisa_sd. Thanks for your help @Rich_Laue. 

Thanks for sharing detailed information about this situation. I understand your concern as this isn't the expected behavior of the Charge 3.

To take a look into this may I know if you logged some activities? Or do you have MobileTrack setup in the Fitbit app? MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. While you didn't have a fan nearby, you might have received incorrect steps if your phone vibrated while you were sleeping.

While we are not able to remove the steps you can log a drive activity as @Rich_Laue has mentioned before, to override those steps, see here to get instructions. 

See you around.

[lisa_sd]

Thanks @CindyMFitbit I guess I'll have to do that. I had a ceiling fan on low but I can't imagine that would trigger 80,000 steps in 15 minutes. Is there a way to submit this defect to Fitbit for further investigation?

[CindyMFitbit]

Thanks for your response @lisa_sd. 

It is not not usual that this happens, but as I have mentioned, sometimes the devices are able to detect steps, if there is something vibrating near by, but if you notice that the issue persists after taking in inconsideration the information provided before, you can let me know so I can transfer this information to be reviewed. 

Also you can contact our support team and provided all the details since they have special tools to continue assisting you.  Click here to get connected.

See you around.