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Fitbit strap broke and bluetooth to PC inconsistant

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‎03-06-2022 11:32 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-06-2022 11:32 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

This is my second Fitbit. Loved my Charge 2 (all 3 of them lol)

Got this for Xmas 2020 and already the strap has split. Spare band is so big that it's useless to my tiny wrist. Of course 12mth warranty is gone. Why don't you make decent straps!

This was the problem with the Charge 2 as well.

Also have a lot of trouble with syncing to my computer. Always having to unpair and shut my computer down to reconnect. I don't have a smart phone (don't need one, can't afford one).

Am getting tired of the bugs. 

The computer App doesn't even show all the functions - oxygen levels, etc.

Can you please update it?

Getting frustrated but due to finances I'm stuck with it.

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2 REPLIES 2

‎03-06-2022 18:14

‎03-06-2022 18:14

@KiwiJaxx , Nice to see you here. Thank you for your feedback regarding the Windows app (I assume)

 

Regarding the brocken strap, please give us a call or chat with us, so that our team can have a closer look at this. 

Click here to get connected. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-06-2022 19:27

In response to JuanFitbit

‎03-06-2022 19:27

I found the link to submit a claim thank you. Hopefully this will help resolve one of my problems. 😁

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