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Fitbit won't connect after factory reset

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‎08-26-2019 22:16 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎08-26-2019 22:16 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

My fitbit stopped syncing to my phone last week so I deleted the device and did a factory reset. But now my phone won't connect to my phone through bluetooth or the app.

 

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‎08-27-2019 06:14

‎08-27-2019 06:14

@lisa-who This is what I found on mine when I did a factory reset. Go to your phone's bluetooth settings and see if the fitbit unit is paired. If it is, then unpair it then go to the Fitbit app and then try adding the device back.

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Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

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‎08-27-2019 19:04

In response to wtksk8r

‎08-27-2019 19:04

I deleted the bluetooth pairing back when my fitbit was having trouble syncing, but now my phone can't find it.

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