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Fitbit wont sync to new iphone XR

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‎06-11-2019 11:10 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-11-2019 11:10 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Hi 

Please can anyone help, I cannot get it to sync to my new phone, its got the wrong date and time as well am despairing!!! 

 

Thanks in advance 

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‎06-12-2019 12:08 - last edited on ‎06-17-2025 09:12 by Fitbit Moderator

‎06-12-2019 12:08 - last edited on ‎06-17-2025 09:12 by Fitbit Moderator

@amandathepanda A warm welcome to our Community!

Let me help you syncing your Charge 2 with your phone. Lets start by clearing the bluetooth connection on your phone by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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