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Flat lining on charge HR

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‎07-08-2018 12:13 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎07-08-2018 12:13 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

Submitted content: Yesterday I was able to recharge my fitbit and able to sync to my
computer after supper. Then the flat line came back again. I tried to
restart several times but it would not do so. This morning I put it
on the charger again and the only thing that will come up is the
shape of an empty battery. I left it on the charger for about 6 hours.  What in the world happened to make my Charge HR discharge so suddenly and so completely. Later I hooked up to my computer and was able to charge again but it gave me a lot of steps which I did not make and is not giving me steps which I am taking. Now it is flatlining again.
Thank you

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2 REPLIES 2

‎07-09-2018 20:33

‎07-09-2018 20:33

I would try a restart and if that doesn't do it, try a factory reset. 

 

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

Factory reset
https://help.fitbit.com/articles/en_US/Help_article/1606

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Fitbit Charge - How to Reboot or Restart
Fitbit Charge - How to Reboot or Restart
m.youtube.com/watch?v=JPvdDoWGckM
In this short video, we will go over the simple process of rebooting or restarting your fitbit Charge. You do this when the device is not responding. This won't erase any fitness activity. 1. Plug in the USB charging cable 2. PRESS & HOLD the button for 10 seconds, until you see the fitbit logo ...
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‎08-13-2020 10:40

In response to ACG

‎08-13-2020 10:40

We also tried all the factory reset routes but no joy.  Fitbit support advised that it was not repairable.

Gave it to our 3 year old grandson who looked at it, shook it from side to side a couple of times then ran his finger along the white line from left to right, then pressed the button and the screen sprang back into life!

Not saying this is a permanent fix, but it's still working now!

I must be getting old if 3 year olds can fix tech!!

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