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Flat lining on charge HR

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‎07-08-2018 12:13 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎07-08-2018 12:13 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

Submitted content: Yesterday I was able to recharge my fitbit and able to sync to my
computer after supper. Then the flat line came back again. I tried to
restart several times but it would not do so. This morning I put it
on the charger again and the only thing that will come up is the
shape of an empty battery. I left it on the charger for about 6 hours.  What in the world happened to make my Charge HR discharge so suddenly and so completely. Later I hooked up to my computer and was able to charge again but it gave me a lot of steps which I did not make and is not giving me steps which I am taking. Now it is flatlining again.
Thank you

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2 REPLIES 2

‎07-09-2018 20:33

‎07-09-2018 20:33

I would try a restart and if that doesn't do it, try a factory reset. 

 

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

Factory reset
https://help.fitbit.com/articles/en_US/Help_article/1606

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

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‎08-13-2020 10:40

In response to ACG

‎08-13-2020 10:40

We also tried all the factory reset routes but no joy.  Fitbit support advised that it was not repairable.

Gave it to our 3 year old grandson who looked at it, shook it from side to side a couple of times then ran his finger along the white line from left to right, then pressed the button and the screen sprang back into life!

Not saying this is a permanent fix, but it's still working now!

I must be getting old if 3 year olds can fix tech!!

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