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Free 90 days Premium membership trail not working

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‎05-07-2020 10:46 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-07-2020 10:46 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I signed up for the free 90 day premium membership but it's not coming up and keeps asking if I want to join up

 

 

Moderator edit: updated subject for clarity

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‎05-21-2020 11:00

‎05-21-2020 11:00

@Possum23 It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you with your premium membership trial not working. Take note that this is only available for users that haven't used any free trails (including the standard 7 day trail) on their account. Still I have created a ticket so our Support team can further assist you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-24-2020 13:15

In response to AlvaroFitbit

‎09-24-2020 13:15

This happens to me also, I've just upgraded to the fitbit versa and the premium trail is not working, signed up and then nothing... also the battery life is only lasting 1.5/2 days max this was advertised in instructions to last up to 6 days????

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