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Friends have disappeared and I cannot request any friends

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‎09-12-2019 23:39 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 23:39 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Hello,

Please can you help reinstate all my fitbit friends. They all disappeared after I updated the fitbit app this week. 

 

 

Kind regards,

Sal

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‎09-12-2019 23:42

‎09-12-2019 23:42

Hi @Exerciseforlife  what platform and phone do you have? There are minimum requirements for each platform and not all phones are compatible. A friend with Android 4.4.1 can't see her friends on the app, but can see them on the computer dashboard. Android requires at least 5 to use the features. Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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