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Friends section of community not syncing

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‎07-01-2019 13:53 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎07-01-2019 13:53 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi

myaelf and my friends always have a competition to see who can be top of the friends section in the community section of the app. I’ve noticed in the last two days mine has stopped syncing and only syncs occasionally missing some of my stepS. I’ve tried logging out turning phone off, I’ve tried deleting the app, I’ve also tried resetting my fit bit but nothing’s working, is it broken? 

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‎07-02-2019 09:20 - last edited on ‎03-21-2025 10:07 by Fitbit Moderator

‎07-02-2019 09:20 - last edited on ‎03-21-2025 10:07 by Fitbit Moderator

@Rebeccals It's great to see that you've visited the Fitbit Community!

Let me help you with your Friend's leaderboard and thank you for troubleshooting this issue. Which phone are you using to view this data? How often are you syncing your device? Have you tried seeing this information on the Fitbit website? Could you share a screenshot comparing your daily steps on your Dashboard and the leaderboard?

I look forward to your reply.

Alvaro | Community Moderator

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