GPS disconnecting during runs

[ParallelFell]

Hello! My Charge 2 keeps disconnecting with my phone's GPS during my runs (It has been fine for months and only started acting up now). I've restarted my Bluetooth, phone, and Fitbit but nothing seems to have worked 😕

I've approached the Fitbit service center in Singapore to get a replacement but they do not have any Charge 2 models available

is there anything I can do to fix my Fitbit? 😞

Cheers!

[AlvaroFitbit · Accepted solution]

@ParallelFell Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not staying connected to your phone's GPS. Which phone are you using? Is it compatible? You can try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[ParallelFell]

Hello!

Thank you for your help! I've changed the settings on my phone to allow Fitbit to run in the background (it was turned off due to power saving). My Fitbit works fine now. 

Thank You!

[AlvaroFitbit]

@ParallelFell thank you for the update and sorry for the delay in mine.

Really happy to hear that you were able to solve the issue following my previous instructions and thank you for sharing what was the issue as this may help other members in the same situation.

Let me know how it goes.