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Getting a refund on a useless fitness watch.

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‎01-09-2020 08:08 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-09-2020 08:08 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

So, I've tried my charge 3 again in the vain hope the annoying glitch that adds steps while driving was fixed. 

 Surprise Surprise... It hasnt. 

 

I took it off while driving, which was one of the pointless bits of advice and it still added almost 500 steps. I refuse edit the steps manually after every time I get in a car. 

 

My Charge 2 never had this problem, nor my Charge HR.

 

Its absolutely appalling that this is STILL a problem. Over £100 for a fitness watch that is essentially just a digital watch...

 

 

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‎01-09-2020 08:59

‎01-09-2020 08:59

Hi @Emma45  you can read about the warranty and return policy here - click to go there. If you got the Fitbit directly from Fitbit, you have 45 days no questions asked to return it. If you got it from another retailer, you'd have to check with their policy.

Stepping in the U.S.A. since September 2013. Android 14

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