Gifted an older FitBit, but what model?

MatthewFitbit · ‎01-02-2019

I received an older FitBit model and I'm trying to bring it on-line. I believe it's a Charge, but not sure as the band doesn't match. Any help in ID would be appreciated. Purchased early 2016 for about $120 according to the original owner. All she provided was the FitBit and a USB cable. No dongle. Not sure there is/was one?

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JohnnyRow · ‎01-02-2019

That's a Charge HR, mostly the same as the Charge but with heart rate added. I think it came with dongle, but not required now for most people, though you can still buy one fairly cheap. The dongle was for syncing with PC. If you have a smart phone or tablet, you can probably sync with it, making the dongle unnecessary. Likewise can sync with a Windows 10 PC with bluetooth.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

M38A1 · ‎01-02-2019

Thanks for the model ID....

I'm now going through the "Syncing your Fitbit tracker" process via the USB cable (device to mac) and three times in a row it times out with "Tracker connection lost! Your tracker has disconnected, please try again".

Any ideas on what's going on?

As a side note, this was my sisters and used a couple dozen times. Been sitting in a drawer for a couple years now and she gave it to me. So I'm not leaning towards something 'broken/abused'.