help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Got Charge 3 wet and now it’s not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2022 18:11 - last edited on ‎07-05-2022 17:02 by Fitbit Moderator

‎07-04-2022 18:11 - last edited on ‎07-05-2022 17:02 by Fitbit Moderator

Got my charge 3 over awhile back and never had a problem with it until now. Got it wet for literally two minutes and it was working at first until the entire screen froze, and then the screen went black. I can’t get it to turn back on. It had been at 60% charge when this happened. I connected it to the charger and nothing happened, even when I tried to connect it via my laptop instead. I tried to restart the device, but pressing and holding it does nothing- no vibration, no display or anything.

What can I do?? The charge 3 is supposed to be water resistant and I can’t afford just go buy a new device over a faulty product.  I need this to monitor my heart rate for my cardiologist?!

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-05-2022 17:00

‎07-05-2022 17:00

Thank you for visiting the Fitbit Community, @xPoptartsBaex.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the time you spent trying to get them resolved.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes