Green Light Always on

[vonho]

Green light is always on, tried turning off from setting but still no able to do so. And this is draining the battery real fast. Tried resetting but still no use. Turned off from apps setting but it is not responsing after sync.Any other suggestion?

[AlejandraFitbit]

Welcome to the Community @vonho. Thanks for troubleshooting this inconvenience by yourself. I recommend restarting your Charge HR a couple or times more and double check that the heart rate feature is off by doing the following from a computer:

1. Go to Settings

2. Go to Devices

3. Go to Heart Rate

4. Select "Auto" or "Off"

5. Sync

If these steps don't work, feel free to contact our support team, for a faster response you can contact them via phone or chat.

Let me know the outcome. 

[vonho]

Tried numerous time turning the heart rate on, off and auto but still the green light is turned on.

Email support group, was told that my FitBit warranty has over and was offer a discount for my next FitBit. No solution given though! If the problem happened before the warranty reaches, I am sure they will replace one for me. Too bad.... Not sure if I will be getting another FitBit....

[JuanJoFitbit]

@vonho So sorry to hear that your tracker's lights are still on even though you have turned the setting to auto. I just have one more question, did you make sure to sync your tracker after changing the setting to auto? Since syncing your tracker makes the change to take effect on the device.

Regarding the warranty, please take a look at this page which contains extra info about the warranty policies.

Let me know if more questions arise in the meantime my friend! 

[Sam70]

I'm having the same issue and I have tried changing heart rate to off because mine was on auto but still no change.  I've only had my tidbit since Christmas.

[vonho]

Get a replacement quick if it is still under warranty. Mine exceeded the warranty period and was told by fitbit that there is no repair and advised me to get a new one. Mine was only 1 month after the warranty period 😞

[JuanJoFitbit]

@Sam70 Thanks for joining us in this thread and our Fitbit Community! So sorry to hear that the heart rate setting doesn't change. Please restart your tracker as advised in Alejandra's post. Once this has been done, try the troubleshooting steps that Alejandra and I shared.

@vonho I really appreciate your feedback and comments. As you mentioned, the warranty period is good for 365 days. I appreciate your understanding with this.

I'll be around if more questions arise my friends! 

[GCMMETS]

In the past 3 days, I have gotten the exact same problem, although mine is with a charge 2. Tried doing what is recommended above, to no avail. What is my next step? Fyi, my battery is lasting less than a. Day.

[Sam70]

I ended up getting with customer service. Luckily mine was still under warranty and customer service was quick and super helpful. I had it in my mailbox within just a few days. Hope everyone has the luck I had!!


Moderator Edit: Personal info removed

[Fit2bFit2]

You are not alone with the green light always staying on and draining battery!  This just started with mine within the last week.  UGH!  Over a year since I have had mine.  For the price paid for them, one would think it would last longer than 18 months!  

[Sam70]

Agreed! This is my 2nd fitbit to last less than 1 year. Hope tgeyre taking all this into consideration as they create new ones!

[j2qbaum]

Thank you for your advice.  The method worked to stop the constant green light on my three year old Fitbit Charge 2!

[Sam70]

Awesome!! So glad I could be of help:)

Moderator edit: removed personal info

[JuanJoFitbit]

@j2qbaum It's great to hear that the information that shared @Sam70 helped you to get the issue resolved. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you both in our Fitbit Community more often! 

[JillAspiazu]

Can’t get the green light to go off and it is draining my battery.

[C_Masters]

HI - I am also getting the same issue; have had my fitbit for just over 3 years now so assume its over the warranty now? I have tried turning the heart rate on and of and ensured my fitbit is sync'd.

[Jno-7]

I don't know if this is helpful but I actually got through via telephone to a help desk. The gentleman there told me to clean my Fitbit with alcohol and restart it and it worked!

Moderator Edit: Formatting

[C_Masters]

I have tried that but makes no difference unfortunately.

[vmoraes]

Hey! I have for 2 years and I’m having same issue (and no warranty anymore). Did you have any success on fixing yours ? 

[C_Masters]

No - my fitbit ended up dying shortly after I wrote this post (as in completely stopped charging) so I gave up and bought an Apple Watch instead!