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Green light stopped working on Charge 4

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‎08-15-2022 03:09 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎08-15-2022 03:09 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

The green light stopped working on my Charge 4 yesterday, therefore not recording data. Also battery is draining within one day.

I have rebooted a few times, but nothing happens. Any suggestions?

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6 REPLIES 6

‎08-15-2022 12:11

‎08-15-2022 12:11

Hi, @KarenP1512 , have you checked to make sure that the heartrate setting has not accidentally been turned off?  You can check this on the settings app.

 

To get to the settings app swipe left on your Charge 4 then swipe up to find the various app.  Tap to change a setting.  If the Heartrate app is set to OFF, tap to turn ON, and the green lights should work again.  If the HR setting is ON, but the green lights are still not working, tap to turn to OFF and wait a moment, then tap to turn ON again.  Hopefully that will fix it.

 

If that does not work, and you have tried the reset procedure several times without success, then please get in touch with Fitbit Customer Support on Contact.Fitbit.com . They will take it from there.

 

Good luck, and let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-17-2022 10:25

In response to Julia_G

‎08-17-2022 10:25

Thanks so much for you email Julia. I have the heartrate app set to ON and reset/reboot isn't working, so have contacted Customer Support. They have been unable to fix so have accelerated and given me a case number.

 

I just hope they get in contact soon to resolve as I feel lost without it!!

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‎08-17-2022 13:50

‎08-17-2022 13:50

The same thing is happening to me. Normally I have to charge it every 5 days, but I just did a full charge on Monday, and when I woke up this morning, it was dead. I put it on the charger and it woke up. It synced my heart rate overnight but not my sleep. I’ve tried rebooting and it still isn’t syncing my overnight sleep. Not sure what’s going on with it.

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‎08-19-2022 06:26

In response to Jujubeeeee

‎08-19-2022 06:26

Sounds similar to my problem and am contacting Customer Support again for assistance!

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‎08-31-2022 23:04

‎08-31-2022 23:04

Hi , my other have has the same issue with charge 4, fully died and once charged the green sensor light never came back. We have tried everything, hard reset/ unpair pair device nothing worked 

 

please help

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‎09-01-2022 04:36

In response to Evelinausa

‎09-01-2022 04:36

Hi @Evelinausa - so I tried everything as well with the help of Customer Support, but nothing worked. I am therefore in the process of getting a new one.

I would recommend you contact Customer Support for advice, particularly if still under warranty.

 

Good luck!

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