Green lights not flashing on Charge 2

[Cerod]

Why did the green lights stop working? My heart rate isn't recording.

Moderator edit: updated subject for clarity and label. 

[USAF-Larry · Accepted solution]

@Cerod, if the green LED lights are not flashing, it cannot measure the heart rate.  Check the Fitbit app to ensure you have Heart Rates set to either Auto or On, and re-sync the tracker. If that does not work, restart the tracker 3 times in a row, following the instructions in the help article How do I restart my Fitbit device?

If it still fails to work, you will need to contact Fitbit Support so that they can help resolve this issue.

[Cerod]

Thanks, I reset it 3 times and it still doesn't work. I'll contact customer support.

[SunsetRunner]

I have rest my Fitbit 3 times and the green lights still are not blinking

[Smallz777]

Hey everyone,

Try and hold the buttons on the side of your devices until the secondary/device options appear. Once this occurs, try and find the setting for "On-clip", then select the option for "On-wrist". This is what fixed my issue. Let me know if that works for anyone. Cheers!

[SunsetRunner]

Hi, I am having the same problem, support said it's a hardware defect, as it's about 14 months, it's outside of warranty. I purchased 3 Fitbit products and 2 of them having issues and need to be thrown away. Very frustrating!

[IsobelB66]

Wow. Thank you for your advice.  Green lights flashing again 🤗 

Isobel.

[WilsonFitbit]

Hello everyone. @IsobelB66 Welcome to the community forums. 

I'm glad to hear that the green lights on your Fitbit tracker are flashing again. I hope you can continue tracking towards your fitness goals. On a side note, if you have any other questions or inquiries, please make sure to post them in a new thread. 

See you around. 

[IsobelB66]

Thank you. How lovely. 

[WilsonFitbit]

@IsobelB66 It's been a pleasure! 

Have a wonderful day! 

[Specialk7825]

Thank you, this worked for me!

[WilsonFitbit]

Hello @Specialk7825. Welcome to the community forums! 

Nice to hear that you're back on track and that the instructions in this thread worked for you! I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around. 

[Airddy]

Thank you for this tip. It helped resolve my inspire 2 issues with heart rate not reading. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Airddy.

I appreciate your participation in the Forums and sharing that the information in this thread helped you resolve the issue with your device. Thank you for your time and feedback. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!

[Cmaxmost]

This worked for me!  Thanks! 

[lindsayjo88]

Tried for ages about to give up til I saw this worked wonders cheers 👍🏼

[SJJulie]

This happened to me as well. Versa 2 and Charge 5. 2021, 2023. Both of them had a green light not working that caused Heart Rate not to work after 1yr mark.  I personally think Fitbit company is doing this on purpose. So we keep buying their watches every year. Not cool. I'm done with them. 

[SJJulie]

This happened to me as well. Versa 2 and Charge 5. 2021, 2023. Both of them had a green light not working that caused Heart Rate not to work after 1yr mark.  I personally think Fitbit company is doing this on purpose. So we keep buying their watches every year. Not cool. I'm done with them. 

[Crappedoutagain]

Not worked for me. Looks like I'll have to loose an hour of my life tomorrow and ring support🙄