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Green lights not working on Fitbit Charge 3

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‎09-15-2022 00:49

‎09-15-2022 00:49

Green lights on back of Fitbit Charge 3 stopped working and therefore not tracking heart rate/sleep/activities correctly. Tried all the suggested restarts/reboots etc and still not working.

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‎09-21-2022 07:59 - last edited on ‎03-31-2024 11:01 by Fitbit Moderator

‎09-21-2022 07:59 - last edited on ‎03-31-2024 11:01 by Fitbit Moderator

Welcome to the Fitbit Community, @ABut. Thank you for letting us know that you have tried all the suggested restart/reboots to get the back green lights on your Charge 3. 

Please confirm that you have tried turning your Charge 3 HR off and restarted your device? Then turned the HR on again and it didn´t work.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎09-21-2022 08:21

In response to AndreaFitbit

‎09-21-2022 08:21

Hi there. I have tried to switch off my Charge 3 but when it is plugged in to the charger and I press the button in at the side, it just comes up with a smiley face. The bar never comes up and so it doesn't switch off. I have tried this on numerous occasions.

 

 

 

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‎09-27-2022 01:23

‎09-27-2022 01:23

Press and hold the button to restart your tracker: For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. For Charge 3—press and hold the button on your tracker for 8 seconds.

 

 

Regards,

Will

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