Grey lines on Charge 3 screen

[Dianeparko]

After changing my Fitbit now has grey vertical lines goin down it .... I have tried to restart it a few times but they are still there ... I have tried to clear data as well .... the battery charge now seems to be goin down really quick .... only got this in Oct on pre-order so still under warranty .... anyone have any other suggestions? Thanks

Update: Now it’s gone red hot at the back and been vibrating loads and now the screen has gone off?? No idea what’s happening ....

Moderator edit: updated subject for clarity

[RiseAndShine]

@Dianeparko, so sorry to hear about it... have you tried long restart? 

Long restart steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If it doesn't work, please contact Customer Service for further options!

[Dianeparko]

Thank you. I tried to re-start it a few times last night but still got the lines. It kept loosing charge very quickly then was vibrating for ages and went really hot. So left it overnight, trying to charge it now, black screen, no vibrating but red hot again at the back .... not sure what to do, looks like it’s died it’s death ..... 

[RiseAndShine]

@Dianeparko, sorry to hear about it... Please, contact Customer Service for further options - device is still under warranty. Best of luck!

[MarreFitbit]

Welcome on board @Dianeparko! Sorry to hear about the inconveniences you've been experience with your Charge 3. Thanks for following the recommendations provided by @RiseAndShine, nice way to go!

I was about to create a support case on your behalf, but I just saw that you got in touch with our Customer Support Team a few hours ago. 

Please don't hesitate to let us know if there's anything else we may assist you with. Have a great day you both! 

[TMLsouthern]

I am having the same issue. I have only had my charge 3 since November.  Prior to this issue, my Fitbit had been crashing  I also have gotten error messages. 

[MarreFitbit]

Welcome to the Fitbit Community @TMLsouthern! I'd recommend to restart your Charge 3 by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

What are the error messages you've been receiving? Are you still getting them?

Let me know if the restart solves the issue with the grey lines on the screen. 

I'll be around, catch you later! 

[Chelswallace]

Hi - im experiencing the same issue.. I charged my Fitbit and the screen has grey vertical lines going down it. Can someone help me please? I’ve tried resetting it with no luck. Thanks a million! 

[MarreFitbit]

Welcome on board @Chelswallace! Thanks for restarting your Charge 3 in order to solve the grey vertical lines going down it. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Please let me know if there's anything else I may do to assist in the meantime.

[lindsanity]

I’m also experiencing this issue. I noticed the lines this morning at work and tried restarting it but the grey lines are still there. I’ve only had it since November.

[catlover12]

I have been having the same problem since yesterday.  I have restart, rebooted and changed my clock face, but the lines remain.  Is there something else I should do?  As the previous Charge 3 owners I purchased my Charge 3 last fall; November.  This is truly frustrating.  

[MarreFitbit]

Hello there @lindsanity! Thanks for following the steps provided to fix the grey lines on your Charge 3 screen. Nice way to go!

I've seen that you got in touch with our Customer Service team yesterday via the Chat Support. Were you able to reconnect with them?

Welcome on board @catlover12! I'm sorry to hear you're having the same problem since yesterday. Thanks for taking the time to try the steps mentioned in order to solve the issue with the screen. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Please let me know if there's anything else I may do to assist in the meantime. 

[MightyMel]

Hi there...I’m having the same issues with the grey lines. Also bought my Charge 3 in November. 😕 Strange. I tried the hard reset (docking & holding button for 8-10 seconds), but they’re still there. Anyone have any luck for fixing them?!

[lindsanity]

Unfortunately if the grey lines haven’t gone away after changing the clock face and performing a reset and long reset that means your tracker is most likely defective. I had to speak with someone at Fitbit and opened a case, after they checked to see that I performed the resets they sent me a new tracker (not a band, just the defective piece).

Sent from my iPhone

[MarreFitbit]

Welcome on board @MightyMel! Thanks so much for taking the time to follow the tips and recommendations provided here to solve the issue with the grey lines on the screen. 

Since the steps did not work, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Hello there @lindsanity, thanks for sharing your experience with your Support Team. We're glad to hear they were able to help and that you received a new Charge 3 pebble. 

Let us know if there's anything else I may do to assist you with. 

[Vixbes]

I have the same issue with my Fitbit charge 3, bought for me in January.   I have tried changing the clock face, rebooting, and restarting it as per all the advice on this board.  Nothing has made any difference.  Has anybody found another solution?

[MarreFitbit]

Welcome on board @Vixbes! Thanks for trying the steps suggested in this forums in order to solve the issue with your Charge 3's screen. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if you have any questions present. 

[s.french]

I've got exactly the same problem, going to contact customer services , see what they can do 

[stahlse]

I also have these grey lines appear on my fitbit today. I have only had it for ~2 months. I have tried to reset it as suggest in previous post but it has not worked. What should I do? Thanks!

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[Doves1959]

I just got this grey screen with lines  Sat.   Got my fitbit as a gift in November.  Very upset over this   Has  anyone  gotten rid of this grey screen?