Grey lines on Charge 3 screen

[Dianeparko]

After changing my Fitbit now has grey vertical lines goin down it .... I have tried to restart it a few times but they are still there ... I have tried to clear data as well .... the battery charge now seems to be goin down really quick .... only got this in Oct on pre-order so still under warranty .... anyone have any other suggestions? Thanks

Update: Now it’s gone red hot at the back and been vibrating loads and now the screen has gone off?? No idea what’s happening ....

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @s.french! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Hi there @stahlse, it's nice to have a new member around! Thanks for following the tips and recommendations provided here in the Community Forums. 

Since the steps did not work for you, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Welcome to the Community Forums @Doves1959! I am sorry to hear that you are going through this situation. 

If your Charge 3 got a grey screen with lines on it, I'd recommend restarting it by following the steps at: How do I restart my Fitbit device?

Give this a go and let me know the outcome, I'll be here to continue helping you. 

[contestant2]

same issue here. plugged it in to charge while I was driving, by the time I got to work there were lines though the screen. reset it once from the wrist and twice from the charger, same result all three times. just got this in December as a Christmas gift.

[s.french]

definitely contact fitbit support they are super helpful.....they have sent me brand new replacement

[MarreFitbit]

Welcome to the Community Forums @contestant2! Thanks so much for restarting your Charge 3 to solve the issue with the screen. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Hey there @s.french! I'm glad to hear that our Support Team has been very helpful to you. I hope you're enjoying your replacement. 

Let me know if there's anything else I may do to assist you with. 

[Gannonefc]

Hi, I am too experiencing these problems with the grey lines. Have tried to reset. The progress bar only sometimes appears, and when it does it rarely loads halfway before showing the smiley face again?

I bought mine in March of 19...

Please help. 

[MarreFitbit]

Welcome to the Community Forums @Gannonefc! Thanks for taking the time to restart your Charge 3 in order to solve the issue with the screen. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Let me know if there's anything else I may do to assist you with. 

[Kelly_m_cox]

Hi Hun I’ve had exactly the same problem and not sure how I go about fixing it! I’ve tried to reset it and it’s still exactly the same! My Xmas present 2018 hasn’t even lasted 6 months!!!!!

Moderator edit: format

[Kelly_m_cox]

Hi hun did you manage to resolve your grey line problem? It’s happened to my Fitbit too that’s not even 6 months old!

[lindsanity]

I had to get a new tracker... Fitbit sent it to me free of charge since the original was defective. I would call customer service!

Sent from my iPhone

[Kelly_m_cox]

I can’t find a number for the UK! if you come across one would you forward it to me pls x

[contestant2]

i did, or rather Fitbit resolved it for me. after posting here, they contacted me and had me send a pic with the grey lines and a handwritten number they provided via email. last week, they had a new Charger 3 out to me, ready to go.

hope this helps 🙂

[MarreFitbit]

Welcome on board @Kelly_m_cox! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox for updates on your case. 

Hey there @contestant2 and @lindsanity! I'm glad to hear that our Support Team has helped you. 

Let me know if there's anything else I may do to assist you with. 

[Kelly_m_cox]

I’ve sorted it now thank you I’ve contacted customer service.
Kind Regards

Moderator edit: removed personal information

[Nige101]

my screen has gone grey today also , tried multiple reboots and changed the clock face a few times 

[Kelly_m_cox]

Contact Fitbit customer service on

Moderator edit: removed personal information

[MarreFitbit]

Welcome on board @Nige101! Thanks for already restarting your Charge 3 and changing the clock face to solve the issue with the screen. 

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.  

Hey @Kelly_m_cox! I'm glad to hear our team has been outstanding with your case. 

I hope you guys have a nice day! 

[Lynn100]

Hi I too have started to get grey vertical lines appear on my charge 3 watch. I have tried resetting the watch and changing the clock face but it hasn’t solved the issue. Please can you advise on how to resolve this. Thanks

[MarreFitbit]

Welcome on board @Lynn100! Thanks for already following the tips and recommendations provided in this forum. 

Since your Charge 3 is still showing the grey lines, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[Shelle1979]

I have the same issue today, tried the long reboot but no joy! 🙁

[Nige101]

Unfortunately nothing seemed to work for me .