Grey lines on Charge 3 screen

[Dianeparko]

After changing my Fitbit now has grey vertical lines goin down it .... I have tried to restart it a few times but they are still there ... I have tried to clear data as well .... the battery charge now seems to be goin down really quick .... only got this in Oct on pre-order so still under warranty .... anyone have any other suggestions? Thanks

Update: Now it’s gone red hot at the back and been vibrating loads and now the screen has gone off?? No idea what’s happening ....

Moderator edit: updated subject for clarity

[Grajsic8]

Your best bet is to contact Fitbit by phone, they should be able to help.

[Kfw428]

I guess time will tell

[itmgisd1]

In my experience there are on going issues with the fitbit charge 3, that I
assume is related to their quality control. The one I received to replace
my original, while still functioning certainly does not perform to what I
could consider an acceptable level, especially where heart rate monitor and
calories burned are concerned. I don't think I would bother replacing it if
it fails again, but not sure yet what I would replace it with.

[catlover12]

The replacement Charge 3 I received developed the same lines after four months. I was given a Versa for my birthday and love it. Have had it just under three months and no real problems. I would be wary of the Charge 3.

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[SunsetRunner]

They sent me a new one and so far so good.
X
Sent from my iPhone

[Claireb453]

How do I go about getting a new one? I’m on my second now in under 12 months and same problem, grey lines on the screen.

[Grajsic8]

I would contact Fitbit directly.

[CaseyCampbell]

I purchased my Charge 3 Rose Gold May 2018 and yesterday, after charging it to full, I started to get light Grey lines going vertically down my screen.  Followed some of the tips on the forum but nothing changed. How can I go about getting it replaced under warranty or fixed. I use my Fitbit religiously for my sleep tracking and will be sad if I can't afford to get a new one.  Help please.

[Kfw428]

I called the customer service line and they sent me a replacement

Sent from my iPhone

[SunsetRunner]

Get in touch with customer support x

Sent from my iPhone

[Jraticrat]

Charge 3 started having gray vertical lines today and ate the battery down from 90% to nearly 40% in less than 30 minutes...  followed all of the recommendations on this thread and none of them made it stop.  It is currently attached to a charger after getting to 20% under an hour at this point.  What is my next step?

[Grajsic8]

Contact customer service.

[CaseyCampbell]

Write an email to fitbit and they will do a few assessments via email and then offer a replacement pending where you are in your warranty.

Warm regards,

[Littlewendy]

My fitbit charge 3 has weird grey lines going down it? I've tried to reboot  it a couple of times and it's still the same, the battery is also dying very fast now too 

[Grajsic8]

Contact customer service.  They are quick normally if under warranty they will replace it.

[KRob4651]

had to get another one.

It was dead

Kevin

[TCEMLE1999]

I tried this and the screen is still grey with vertical lines. 👎🏻

[Jraticrat]

Customer Service contacted me pretty quickly. Unfortunately it is beyond the warranty period; they did offer me a discount to purchase a new one... undecided how I will proceed or if I should just upgrade to Apple Watch.....

Sent from my iPad

[Pamh33]

Display problem getting worse single stripe now changed to three stripes. Tried all the suggested remedies including changing clock face, short and long reset. This is the second problem I have had with charge 3 fitbit. 
I am most upset. 

[Hdw29]

Hi Marre - how do I also raise a ticket. I’m having the same issue and have tried the reset method a multiple times. 

thanks

helen