Grey striped screen-Charge 3

[Marrit12]

Hi,

After I took my Fitbit off the charger I suddenly have black/gray stripes in my screen. Can I do something with this myself, or is it really broken?

Regards, Marrit 12

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Marrit12.

Thank you for the information provided.

To try to resolve the issue, please restart your Fitbit Charge 3 by following these instructions. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps.