Grey vertical lines on Charge 3

[LynneRo]

I too have vertical grey lines on on my charge 3. I have tried the reset ,as described on here , but it is still the same. Is there anything else to try. 
thanks

Moderator edit: format. 

[EdsonFitbit]

Welcome to the Fitbit Community, @LynneRo.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, you can try a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If your Tracker is syncing, please try to change the clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[LynneRo]

Hi.
Thanks for your information. I did the long reset and also altered the clock face, sorry to say but nether made any difference to the grey vertical lines.
Regards
Lynne

Sent from my iPhone

[EdsonFitbit]

Thank you for your response, @LynneRo.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.