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HELP! My app is written in Japanese!

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‎10-01-2017 14:55 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎10-01-2017 14:55 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

My app is written in Japanese, or Chinese... 

I can’t understand! 

Can anyone help me???

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‎10-03-2017 05:47

In response to SunsetRunner

‎10-03-2017 05:47

@Mpsantunes Welcome to the Fitbit Community! It's great to have you here! This is odd as your app will work with the language setting you have on your phone so if you have it in English then the app will show in English too. You can try logging our from the app, restart your phone and then log back in. You can also try @SunsetRunner's suggestion but when you download the app make sure it is the Fitbit's official app on the store (which is free and should say it is developed by Fitbit).

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎10-01-2017 17:18

‎10-01-2017 17:18

Either you could learn that language (just kidding) or reinstall the Fitbit app. I hope this helps. 🙂

Best Answer

‎10-03-2017 05:47

In response to SunsetRunner

‎10-03-2017 05:47

@Mpsantunes Welcome to the Fitbit Community! It's great to have you here! This is odd as your app will work with the language setting you have on your phone so if you have it in English then the app will show in English too. You can try logging our from the app, restart your phone and then log back in. You can also try @SunsetRunner's suggestion but when you download the app make sure it is the Fitbit's official app on the store (which is free and should say it is developed by Fitbit).

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-03-2017 07:26 - last edited on ‎10-03-2017 07:33 by Fitbit Moderator

In response to AlvaroFitbit

‎10-03-2017 07:26 - last edited on ‎10-03-2017 07:33 by Fitbit Moderator

Problem solved!
I Just changed my IPhone´s language!


Moderator edit: removed personal information

Best Answer

‎10-03-2017 07:34

In response to Mpsantunes

‎10-03-2017 07:34

@Mpsantunes happy to hear that you got your app back to English after changing your iPhone's language and thank you for confirming what you did as this may help other members in the same situation.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-20-2020 16:50

‎01-20-2020 16:50

I also recently encountered this issue.  Even though I changed my iphone settings to English language the issue remained.  I later realized earlier in the week I had changed my Region setting to Japan in order to download/navigate through the Japan Suica train app.  Once I changed my region back to the United States and reopened the Fitbit app it prompted an app update to my tracker to update the language and I am back on track.

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