help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR monitor no longer working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2019 23:36 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-26-2019 23:36 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Starting about 2 weeks ago, my Charge 2 started being inconsistent with picking up my heart rate. I tried several troubleshooting options including changing the HR monitoring in the app, and resetting my Fitbit. On the last reset, the two green lights on the bottom of my Fitbit turned off it is so longer registering my heart rate at all. My Charge 2 is out of warranty by 6 months. Is there anything I can do to fix this?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎05-27-2019 12:17 - last edited on ‎06-17-2025 07:46 by Fitbit Moderator

‎05-27-2019 12:17 - last edited on ‎06-17-2025 07:46 by Fitbit Moderator

@pandora215 A warm welcome to our Community!

Let me help you with your Charge 2 heart rate sensor and thank you for troubleshooting. Since the device didn't respond to the restart then please let our Support team know about issue. You will get an email from them.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎05-27-2019 19:05

‎05-27-2019 19:05

I have been experiencing the same problem for the last month.

heartrate tracking will stop working. lights will go out. restarting the fitbit will fix it for a short period but then I have to restart the device again. the time it keeps working is getting shorter and is now down to 1-2 hours.

this seems to be a software problem.

my charge 2 is also out of warranty since the end of march, wonder if this is a coincidence 😕

Best Answer

‎05-30-2019 20:27

‎05-30-2019 20:27

I am now having this issue as well. After combing through the previous posts regarding this issue, I restarted the tracker, turned the HR setting off, on, and back to auto and resynced each time, and let the tracker die completely and recharge completely. Nothing is helping. I do minimal physical activity outside of work so this tracked should still be working well. The HR tracking is the biggest reason I chose this tracker, but now it’s not working and the sleep tracking has reverted to basic tracking because it relies on the HR tracker for data. 

Best Answer

‎06-05-2019 17:26

In response to KeenaViet

‎06-05-2019 17:26

Mine has stopped as well, and in a similar way. Mine is a replacement and is about the same age as yours. I’ve also restarted, etc as you have done. Maybe a bad batch? I am looking at other trackers to replace this one as I haven’t had the best luck with this thing from the beginning.   

Best Answer
0 Votes