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HR stopped syncing 2 days ago

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‎04-25-2020 04:18 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎04-25-2020 04:18 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

My Charge HR stopped syncing 2 days ago.  I have the app on my tablet, tried logging in on desktop, phone etc with no luck.  Anyone else having issue?  Thanks and be safe all!

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‎05-20-2020 11:49

‎05-20-2020 11:49

I wanted to add some additional troubleshooting data.

 

1. I have been having this problem for several months on and off.

2. Each time I first try 'sync' now.  That does not work.

3. I then try a soft reset (hold button x seconds while plugged into usb,no data loss).  That does not work either.

4. I then do a hard reset (long sequence of button holds).  Syncs for a while (less than a week) and the fails again.

 

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