HR tracked while Fitbit was in the pocket

[Hasse]

Hi, how come my fit bot charge 2 measure my heart rate when I have it in my pocket?

Moderator edit: Clarified subject

[SunsetRunner]

In your pocket, @Hasse, it is still close to your body and trying to determine the heart rate. It’s won’t be  accurate because the device was designed to record HR on a wrist. But it will still count steps. 

[Hasse]

But why does it look different in these images?

[SunsetRunner]

Hi @Hasse. I’ve asked a moderator to step in. I’m afraid I don’t understand the language on your photos/  

[LanuzaFitbit]

Welcome to the Forums @Hasse. Thanks for being around to help @SunsetRunner.

@Hasse Thank you for taking the time to share those screenshots. I apologize for the delay in my response.

I'd like to ask you some questions about what you are sharing:

• Are the screenshots about specific activities? 
• Is this happening for everyday or was it a one time thing so far?

In the meantime let's try to log out of the app and then log back in. That will force the app to reload all data from the servers and thus should display correctly.

Finally, I'd like to recommend that you read through this help article that explain more about how HR is tracked. Because of the way the tracking works it is possible that your Fitbit could be actually tracking your HR or could be confusing the pocket and how it moves for your skin.

Let me know if there are any further questions.

[Hasse]

Hi Laura,

I've started a new job and we're not allowed to wear accessories. So I took
of my fit bit and put it in my very loose fit trousers. I noticed when I
looked at it occassionally that it continued to measure my heart rythm
althoug it eas in my pocket. When I looked on the app there were no
measurment though. Not untill later after work when I went into the app and
tapped on the screen the it all appeared. I hope you understand what I
mean. My English isn't very good I'm afraid.
best regards
Hasse

[LanuzaFitbit]

Hello @Hasse.

I apologize for the delay in my response. Thanks for bringing this up and sharing those details.

As I mentioned, it is definitely possible that the Fitbit is tracking the HR incorrectly through the pants because of movement.

My suggestion would be that you try cleaning the Fitbit's HR sensor with a damp piece of cloth and then dry it. That would improve the HR tracking and prevent it from tracking when it shouldn't be.

Let me know if you have any further questions.