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HR zones when running with mobilerun

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‎08-11-2019 02:35 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-11-2019 02:35 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Hi.

When I run I wear my Fitbit and use the mobilerun on the app for recording route etc. Until 2 weeks ago when I sync the activity data always showed my HR for the activity and time in each zone- then it suddenly stopped showing this.

the route, Calories etc  are recorded and if I look at daily HR it is showing it but not linking to The run.

Is anyone else having this problem and any ideas for solving it

 

thanks

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‎08-12-2019 12:58

‎08-12-2019 12:58

@Clbee, welcome! Thanks for being part of our Community! 

 

Let me help you with your missing heart rate data on your activities. This issue is being investigated by the team as they are aware of it. Please rest assured that they are working on finding a fix so I appreciate your patience while it is resolved.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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