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Has my CHarge 2 stopped working? Do I need to buy a new one?

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‎09-23-2019 07:22 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-23-2019 07:22 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I had gone on overnight trip this past weekend where I forgot to pack my charger. My Charge 2 died yesterday on the way home, but I plugged it in to charge last night. It was at 100% this morning when I put it on and had been recording steps; however, when I went to look at the time my Charge 2 wasn't responding. According to my app it was suddenly dead after being at 100%.

 

I have had my Charge 2 for about 3 years now, so I'm wondering if maybe that may be the reason it has stopped working. I have tried the restart steps and everything else recommended on the community boards, but no such luck.

 

Please help!

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‎09-23-2019 07:24

‎09-23-2019 07:24

Hi @BetterFitness90  Sometimes restarting the device a few times helps, but it would seem three years is a pretty good life. With all the new styles available, it might be time to start looking at them. Glad you're with us.

Stepping in the U.S.A. since September 2013. Android 14

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