Having trouble connecting with 10000Steps.org.au

[aligee13]

i am trying to sync with 10000steps.org.au for an upcoming work challenge.

I did this successfully last year using my fitbit. This has since been replaced and set up and have been using for months.

However, although in my app is says I am synced with it, the above error comes up every time I click sync my fitbit.

can anyone help

Moderator Edit: Updated Subject for Clarity

[SantiR]

@aligee13 Welcome to the Fitbit Community! Thanks for trying to sync with 10000 Steps for challenges. Sorry for the delayed response.

Are you still experiencing the same?

If you are, please try the following:

• Log in to your online dashboard
• Go to the settings and then "Applications"
• Find 10000 Steps option and click on "Revoke Access".
• Then, link both apps once again.
• Try to have access to the challenge.

This should certainly help you out. This is how the option looks like:

10000 Steps Revoke Access

Please try that out and let me know how it goes! 

[aligee13]

All sorted now thanks

Sent from my iPad

[SantiR]

@aligee13 Thanks for your reply. I'm glad to hear that everything is now sorted and that you are back on track.

Hopefully, this will be helpful for other users who might be experiencing something alike. 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Jellybelly]

Hi

I'm also trying to sync fitbit with 10,000 steps, but its coming up with an Authentication Error. I've revoked access as per your suggestion, but I'm still not able to sync. Any other suggestions?

Thanks

Gerri

[SantiR · Accepted solution]

@Jellybelly Welcome to the Fitbit forums! Thanks for trying the revoke access steps in order to sort this out. 

In this case, did you re linked both accounts? If you did and keep experiencing the same; please trr contacting 10,000 steps to get further assistance.

Keep me posted!