Health & Wellness reminders tab disappeared

[Shiss]

With the recent update, I saw the new feature for the health and wellness reminders, so I turned them on to try.

I hate them and want to turn them off, yet they have disappeared from my app!

They are still an option on my Child'd Ace 2 linked to my account, but the option to turn them on or off is no longer in my main account.

Help me stop these things!  The repetition is driving me nuts!

Moderator Edit: Clarified subject

[astrajk]

Mine was already set to the correct country (Ireland) - I changed it to a couple of different countries and then back to Ireland and it's still not showing up 😶

[astrajk]

I've just realised something - I already mentioned in previous messages that I am also getting reminders to drink water, but I have just read somewhere that this is only available on Premium...I am not on Premium so why am I getting these?

Thanks!

[Josie_K]

Dear Lizzy,

Thank you for the new suggestion. I've tried this, but it doesn't change anything for me. I had the country set to Germany already (which is where I'm located). I tried to have it set automatically, but then my app always puts me in the UK, whyever. I tried setting it to a couple of different countries and then back to Germany, but still: nothing.

Please let me know how to fix this once and for all! I never had the health and wellness reminder tab in the app. I turned the reminders on when the app suggested it to me in a pop-up that said I could try it and modify my settings later. I would've never turned these demonic reminders on had I known that they were going to harass me for months on end! 

Seriously: the vibration is very disruptive and it's not even functioning properly. It always vibrates 2-3 times in a row at 9.30am, 1.30pm, and 6pm. It lets me know in the different wordings that's it's time to wash my hands, but only on the device, not on my phone/in the app. 

I'm at the point where I'm seriously considering to just toss the entire thing because the divice might as well be broken for all the annoyance it's causing. Please find a way to help me turn those freaky reminders OFF.

[Stapopoulos]

Same here , please someone from fitbit do something, i get at least 10 notifications a day, it's driving me crazy. 

[spillwaybrain]

Another affected user reporting in. Charge 3, phone is a Samsung Galaxy Note 9 running Android 10. Version 3.341.1 (20243542) of the app.

The option didn't return after uninstalling and reinstalling the app, nor adding my country to my Profile. Just for fun I tried clearing cache and app data, and rebooting the Fitbit and syncing again - still didn't get the option back. 

The Health & Wellness notifications are a mess. I'm getting multiple versions of the same notification at a time with no way to turn them off, because the menu option has disappeared. It's really negatively impacting the user experience, which is disappointing because until this it's been one of my favourite devices. 

[tato-strela]

Any updates on this issue? This is very annoying. I have Versa running the latest version 71.6.19 and Fitbit iPhone app version 3.36

I keep getting several of these notifications per day and there is no way to turn off these reminders. very unhappy with this experience.

[Shiss]

Exactly!   I raised this in September!   How can they not have a solution yet??!!!   I'm seriously considering moving away from a different device.   Between this, the hit and miss of actually syncing, the improper step counts.   May be time to move away from Fitbit.....especially when there are so many options on the market now!!!

[LizzyFitbit]

Hi everyone. It's good to see you participating in the Community Forums.

Thanks for your continued reports, as well for every step tried on your own. Our team has been informed that the Health and Wellness reminders tab isn't appearing on the Fitbit app and they're working hard to identify a resolution as quickly as possible. I understand where you're coming from and I'm sorry for the inconvenience this situation has caused you. Please know that your feedback is truly appreciated and won't be taken for granted.

See you around.

[irfanmb]

Appreciate your comments, but it's really surprising that your team is not able to resolve this bug even after 3 months of reporting.

[Shiss]

Guess waiting for the Google buyout to go through.   I've upgraded to Garmin now.

[Totalfreak]

This is still an issue April 2021, I bought the sense watch, and it's been really great, except for these stupid reminder that pop up during my day, I never enabled them and there is no way to disable in the app, I tried all the solutions in this thread, without luck.

I am very close to just buying another smartwatch, as this clearly isn't that smart, or at least the developers working on it aren't getting clear direction on an extremely simple issue.

[Heythere46]

Still waiting in July 2021...