Health metrics data not updating

[Pizzzza]

Really fed up of

paying for premium monthly and my charge 3

not updating the health metrics. Tired resetting etc and works for a day or so then stops again. How can I fix this once and for all?  

Moderator edit: subject for clarity

[Pattib17]

Yes mine too, so fingers crossed!

Sent from my iPhone

[8dogs]

Same with mine

[KateFK]

Hello all & Moderators, Kate here from northern NSW, Australia. Health metrics data now working, though blank Friday to Tuesday. Quickest fix yet! Thanks Moderators! No new updates since 24/6, yet issue now sorted??? I cannot understand why some users are impacted & not others. Why is that???
Until next time, Kate

Sent from my iPhone

[WilsonFitbit]

Hello everyone. Thanks for your participation in the community forums. 

I'm very sorry for the experience and for taking the time to report this. At this time, I'd like to let you know that we're not exactly sure about what could have caused this inconvenience, but take into consideration that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

On a side note, this inconvenience should be resolved by now. If you have any additional questions or inquiries, please refer to this thread for additional information. Thanks for your patience. 

See you around. 

[Missiv12]

Thank you. The issues have been resolved for me.


Moderator edit: removed personal information

[WilsonFitbit]

@Missiv12 Thank you for your reply! 

It's been a pleasure and I'm glad to hear that the inconveniences have been resolved! 

See you around. 

[Pizzzza]

Health metrics updated on 29th and 30th June but nothing since!

[KateFK]

Yes, understand your frustration. Mine was blank this morning in Aus 2/7 but reappeared tonight. Moderators- what’s going on. Also health metrics suddenly different coloured graphs? How does this happen without users having to download new updates?? Please explain. Kate

Sent from my iPhone

[WilsonFitbit]

@Pizzzza, @KateFK Thank you very much for your reply. 

I understand how you are feeling and appreciate the feedback provided. At this time, I'd like to let you know that the situation with the missing Health Metrics data is already been solved. If you still experience a similar situation, please make sure of the following:

• You have the latest Fitbit app version installed.
• You have a sleep record of the last 3 nights.
• Your Fitbit device is in the latest version. To update your Fitbit device, check this help article 
• How do I update my Fitbit device?

As this situation in particular has been solved. I'll be closing this thread. Should you experience other difficulties with the Fitbit app, missing tiles or data, please check our Help Site to know more about your Fitbit device, features and app.

I'd also invite you to open a new thread describing your situation or if you have any other questions or inquiries, this way we can keep our community organized. 

See you around.