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Heart Rate disappeared at Dashboard

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‎08-03-2019 06:39 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 06:39 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

My Charge 2 since last week Heart Rate Graph disappeared from Dashboard. previously was all good, just happened last week. is that related to Fitbit new version update? It's appreciated if any one can help.  

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‎08-03-2019 09:17

‎08-03-2019 09:17

Try tapping Discover - Health and Fitness - Add Heart Rate

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‎08-03-2019 22:29

In response to Rich_Laue

‎08-03-2019 22:29

Thanks Rich,

I have tried those steps, but my heart rate has already been added there.

My issue is when I am looking at my past exercise dashboard, for manually tracked workouts within the last week there is no 'Heart Rate' tab. Please see the below pictures.

Screenshot of workout within last week (no 'Heart Rate' tab):

Screenshot_2019-08-04-15-03-08-326_com.fitbit.FitbitMobile.png

Screenshot of workout longer than a week ago ('Heart Rate' tab visible after 'Splits' tab):

Screenshot_2019-08-04-15-03-21-514_com.fitbit.FitbitMobile.png

Thanks for your help!

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‎08-04-2019 17:20

In response to Colin118

‎08-04-2019 17:20

So your problem is not with the dashboard, but with the exercise log. There have been reports of this. Some run iOS others on android, some with the new dashboard and some with the old dashboard. 

I'm not sure which app version people are running. 

 

I was answering how to add HR to your dashboard, not the exercise log, since everything above was asking about the dashboard. 

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