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Heart Rate monitor intermittently not working

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‎02-06-2019 07:22 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-06-2019 07:22 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

The Heart Rate monitor stops working intermittently. I contacted customer support and my Fitbit was replaced and when that one failed, I replaced it and so on. As the HR monitor was not altogether "not working", I waited too long and no longer qualify for the warranty. I have tried the "reset" many times which will periodically initiate the HR monitor but only for a short time. 

 

 

Moderator edit: Subject for clarity 

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‎02-08-2019 05:29

‎02-08-2019 05:29

Hey @Pampam0928, it is great to see you around more often! Thanks for trying to restart your Charge 2 to fix the issue with it's heart rate monitor. Besides that, have you tried to change the heart rate monitor to OFF and ON? give it a try of you haven't, and don't forget to sync your Fitbit. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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