Heart Rate not getting Detected & Screen is now Pixelated

[anandnahata79]

A few days back the heart rate sensor stopped detecting my heart rate, I thought i was dead..., contacted the customer support and they couldn't help as it was out of warranty. After a couple of times restarting the device the display is now pixelated. Very disappointed with the tracker quality. Even the chinese trackers last longer for 20% of the price. Never expected such poor quality product from fitbit. BTW earlier i had Charge HR which too didn't work well after 2 years, now the charge 2 also is showing problems just after 25 months of use. I guess they design the product to last only for 2 years. 

[EdsonFitbit]

@anandnahata79 Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Charge 2 is not working properly. Thank you for the time you spent trying to get this issue resolved. 

I would like to mention that many users haven't experienced any problem with Fitbit products after using them for more than 2 years. We are constantly working to improve the Fitbit experience and appreciate the feedback from users. Currently, the Customer Support is on charge of evaluating the warranty and look for a way to provide assistance. 

If you have any question, please don't hesitate to contact us back at any time.

[anandnahata79]

Thanks Edson for the support, my product is out of warranty. Let me know what best your team could do ? Alternatively i am thinking of moving out of Fitbit and buy another tracker of some other make.

[EdsonFitbit]

@anandnahata79 Thanks for your response.

I'm sorry to hear that you are thinking of moving out of Fitbit. In this case, since you have followed our instructions without luck, in order to get further assistance, it will be necessary getting back to Customer Support.

Feel free to contact us at any time.