help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart Rate shows in App when not wearing Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-04-2019 04:26 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-04-2019 04:26 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I have found that there is Heart Rate data logged into the App for 4 hours while playing golf and the Charge 2 is in my golf bag. I don’t understand how there can be any HR data when not wearing the Charge 2.  This has happened two weeks in a row with the HR data is up in the 120-130 range which is not normal. 

Can anyone explain this oddity???

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-05-2019 10:45

‎08-05-2019 10:45

@Adanac55, it's great to see that you've visited the Fitbit Community!

 

Let me help you with your heart rate readings on your Charge 2. This could be due to the settings you are using or by it being against your leg but still is odd. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on but use the Auto option, save and sync again. Also check these tips to improve the heart rate reading on your device. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes