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Heart rate and active zone minutes not working since 26.10.2021

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‎09-29-2021 00:17 - last edited on ‎09-29-2021 14:49 by Fitbit Moderator

‎09-29-2021 00:17 - last edited on ‎09-29-2021 14:49 by Fitbit Moderator

My heart rate and zone minutes are not working. The heart rate effects my sleep tracking as well. I can see how long I sleep for but not in what kind of sleep I was in. The fitbit tracks activity but when looking in the zone minutes it says 0. I hope this issue will be fixed soon these are one if the main features that effect other parts of the app too. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-29-2021 12:18

‎09-29-2021 12:18

Since 26.10.2021 ?

If you recently got a firmware update, I think your Charge 3 might have just switched from Active Minutes to Active Zone Minutes which require more intensity to earn.  See What are Active Zone Minutes or active minutes on my Fitbit device? 

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-29-2021 13:23

In response to JohnnyRow

‎09-29-2021 13:23

This may be the case however I believe my heart hasn't stopped since then. This has to be a bug of some sort. My active zone minutes can only be tracked if my heart rate is tracked. At the moment it does neither. 

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‎09-29-2021 13:46

In response to MindRamble

‎09-29-2021 13:46

A happy accident gave me the solution. The update seems to have changed some peoples settings. My heart rate was turned off. This worked for some unfortunately not for all. An update really should change such fundamental settings and if it does this seems like a simple tip to give to users. 

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