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Heart rate but no sleep tracking

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‎03-27-2019 10:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-27-2019 10:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have been wearing my Charge 2 for over a year now with no issues.  All of a sudden, it won't track sleep even though the heart rate is being tracked all night according to the graph.  I have tried resetting as that seems to be the only solution offered in any of the threads but that doesn't fix it.  Any ideas?  

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‎03-27-2019 19:51

‎03-27-2019 19:51

@Dernge Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2 is not tracking your sleep. Thank you for restarting your Tracker before contacting us. There is some factors that can affect sleep stages. Please check out this article with information that can be useful.

 

If this doesn't help, please let me know if you receive any error and which phone are you using to sync your Charge 2.

 

Feel free to contact us back if you have any questions.

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‎03-30-2019 10:47

In response to EdsonFitbit

‎03-30-2019 10:47

As I mentioned, it has worked for over a year and then just stopped one day. None of those issues noted in the article apply. It also has now started giving me credit for 5 hour workouts in the middle of the night even though heart rate has not gotten even into fat burning rate. Basically the thing is becoming useless. 

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‎04-01-2019 20:12

‎04-01-2019 20:12

Ditto.

Have done all the resets, it’s definitely picking up my heart rate overnight. No error message just no data! It’s like I wasn’t even wearing it!

I’m on an iPhone 7, and yes before I get a lecture I have updated the app to the latest.

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