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Heart rate graph no measurement

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I have a versa 2 paired to galaxy s10. Clicking heart rate shows "no measurements". Device is synced and shows my current heart rate before I click it. I've tried the below solution 3 times to no avail. Any advice before I return this device? I've been wearing it for 5 hours and just got it today. BTW this websites tags are worthless.

 

Advice I tried:

"If is not loading after you wait, please give it a try to the following steps:

 

Please log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again."

 

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Website made me pick a tag but the provided tags aren't even my device and I couldn't change it. Entering my own gave me an error.

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