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Heart rate inaccurate during exercise-Charge 4

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‎02-16-2022 17:06 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-16-2022 17:06 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

Starting a new thread since this appears to be a chronic problem with this watch.  Have had for ~6 months.  Initially appeared to work fine; however, heart rate has become very inaccurate during exercise.  Sometimes will accurately register heart rate and then few minutes later will be 50-60 bpm low.  May start to work again or may not.   Have tried trouble shooting suggestions.  They don't correct the problem.   An inaccurate heart rate monitor means all of the data is suspect.   

 

Moderator edit: updated subject for clarity

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‎02-28-2022 16:15

‎02-28-2022 16:15

Welcome to the Fitbit Community, @D-P.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

Heart-rate tracking can be affected by several factors including air temperature and device location on your wrist. For more information, please visit this article and open the menu "What factors can affect heart rate?".

 

In addition, you can find some tips to resolve heart-rate tracking issues here.

 

Hope this helps.

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