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Heart rate info not synching

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‎09-16-2019 04:47 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-16-2019 04:47 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hi Lately My heart rate is not syncing with exercise that are started on the phone app. Why is this? Reported this matter to @FitbitSupport on 24 Aug. Have tried a few tricks suggested by them buy did nit work. Just wondering if anyone else is experiencing and or has a resolution

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5 REPLIES 5

‎09-16-2019 05:07

‎09-16-2019 05:07

I have the same issue, very frustrated!

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‎09-16-2019 05:10

In response to Eischs

‎09-16-2019 05:10

Very frustrating. Hopefully they will be a resolution soon. The quiet is a bit too loud from @FitbitSupport at this stage  

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‎10-22-2019 05:31

‎10-22-2019 05:31

Also uninstalled and reinstalled the phone app. No luck. heart rate for exercises started on the phone app not synchronizing 😞 

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‎10-28-2019 12:13

In response to WilsonB

‎10-28-2019 12:13

@WilsonB @Eischs Welcome! It's great to see you around! Sorry for the delay in my reply.

 

Thank you for reporting this. At this time the team is aware of this issue and they are working on finding a solution for all affected users. Still I appreciate your patience in this matter.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-28-2022 10:40

In response to AlvaroFitbit

‎02-28-2022 10:40

Hi. Was there a published solution to this? It is affecting my Ionic.

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