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Heart rate is still showing up when I’m not wearing it.

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‎11-16-2019 09:47 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-16-2019 09:47 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Hello, 

 

my Fitbit has been showing my heart rate when i am not wearing it. It would even go up to 100. So I am concerned it’s not logging my heart rate right. I have restarted it and it has done the same. Not sure why this is happening. 

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‎11-17-2019 09:09

‎11-17-2019 09:09

@Eleanorpk Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 showing heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it to Auto save and sync again.

 

Let me know how it goes.

Alvaro | Community Moderator

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