05-17-2017 02:31 - last edited on 09-06-2020 20:15 by MatthewFitbit
05-17-2017 02:31 - last edited on 09-06-2020 20:15 by MatthewFitbit
All of a sudden my charge hr green light got very bright and now the battery is going flat straight away and will not read heart rate
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05-18-2017 09:52
05-18-2017 09:52
Hello @Terribarrett, hope you're doing good.
Well, this sounds really weird, my best recommendation to fix the heart rate issues is toggling this feature, you can do it from the online Dashboard following these instructions. Once you're done, please restart the Fitbit following @AlejandraFitbit's steps.
Give those steps a try and let me know if you have questions.
What's for breakfast?Check others recipes and share yours!
05-18-2017 09:52
05-18-2017 09:52
Hello @Terribarrett, hope you're doing good.
Well, this sounds really weird, my best recommendation to fix the heart rate issues is toggling this feature, you can do it from the online Dashboard following these instructions. Once you're done, please restart the Fitbit following @AlejandraFitbit's steps.
Give those steps a try and let me know if you have questions.
What's for breakfast?Check others recipes and share yours!
05-18-2017 10:17
05-18-2017 10:17
*Fingers crossed*
05-18-2017 14:04
05-18-2017 14:04
05-19-2017 07:42
05-19-2017 07:42
Hey @SunsetRunner and @Terribarrett, nice to see you again!
@Terribarrett thank you for trying the troubleshooting I provided above, I also have my fingers crossed for your Charge HR. As a friendly reminder, I'd like to share with you the best practices to improve the battery life of your tracker, also check these tips that can help on this issue:
Let me know the outcome!
What's for breakfast?Check others recipes and share yours!
09-02-2019 15:02
09-02-2019 15:02
I have the same problem with my watch. It just started today and I tried all the solutions to fix and it still does not work properly. The battery drains in about an hour and the heart rate monitor no longer works. Time to get an Apple Watch.