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Heart rate monitor stopped working

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‎12-23-2019 11:12 - last edited on ‎09-08-2020 11:28 by

‎12-23-2019 11:12 - last edited on ‎09-08-2020 11:28 by

My heart rate monitor seems to have stopped working. First noticed it 3 days ago and it’s still just displaying — instead of my heart rate. Have tried resetting the Fitbit but this hasn’t helped. Any ideas?

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‎12-24-2019 07:35

‎12-24-2019 07:35

@Gazr99 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your heart rate sensor not working and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-27-2019 12:14

In response to AlvaroFitbit

‎12-27-2019 12:14

Hi unfortunately those tips have not worked. Anything else I can do?

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